Privacy Policy

1. Information We Collect

We may collect the following types of information when you use HenCafe:

• Personal Identification Information: Name, email address, phone number, and other basic details you provide during registration, login, support requests, or profile updates.

• Account & Authentication Information: Login/verification details such as OTP verification status, session identifiers, and security signals used to protect your account (we do not intentionally store your OTP).

• Usage Data: App interactions like features used, screens visited, time spent, and general in-app activity patterns to improve the product.

• Device & Technical Information: Device model, OS version, app version, language/timezone settings, network type, IP address (where available), and diagnostic data such as crash/performance logs.

• Location Information (if enabled): Approximate or precise location may be collected if you grant permission. You can disable location permissions anytime in your device settings.

• Farm/Business Data You Enter: Data you provide such as farm/batch details, feed entries, mortality logs, water/weight entries, notes, tasks, schedules, and other operational information used to generate reports/reminders.

• Uploaded Content (if used): Photos, documents, or attachments you upload (e.g., invoices, farm images). This is processed only to provide related features.

• Communication Data: Information shared when contacting support (messages, feedback, email/call details) to help us assist you.

• Payment / Subscription Information (if applicable): Payments may be processed by third-party providers/app stores. We generally do not store full card/banking details; we may store limited transaction references/plan status for access control.

• Notifications Data: If enabled, we store device notification tokens (e.g., FCM token) to send reminders and updates. You can disable notifications in device settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To create and manage your account, verify identity (OTP-based login), and provide secure access.

• To provide, operate, and maintain app features (saving entries, generating reports, tasks, reminders, and notifications).

• To improve and personalize your experience (preferences, language settings, performance improvements).

• To communicate service-related messages such as policy changes, security alerts, reminders, and system updates.

• To send promotional offers or feature announcements (where permitted by law). You may opt out where applicable.

• To provide support, respond to requests, and troubleshoot issues.

• To detect/prevent fraud and abuse and secure our systems, users, and services.

• To comply with legal obligations and respond to lawful requests where required.

• To process subscriptions/payments (if available) and manage access to paid features (via third-party providers/app stores).

3. Pricing Information

The pricing and market-rate information shown in HenCafe is provided only for user awareness and reference.

• HenCafe / SVP Farm Tech IT is NOT RESPONSIBLE for errors, discrepancies, delays, omissions, or changes in pricing/market rates.

• Prices may vary due to market conditions, location differences, vendor policies, timing of updates, user inputs, caching/network issues, or third‑party source delays. Displayed prices are not guaranteed to be real-time or accurate.

• Any buying/selling decision based on the app’s pricing information is at your own risk. Always verify with the relevant market/vendor.

• We are not responsible for third‑party pricing accuracy, availability, or business practices where data comes from external sources.

• HenCafe is NOT RESPONSIBLE for financial loss, profit loss, disputes, refunds, delivery issues, or damages resulting from reliance on pricing data.

4. Data Sharing and Security

We take your privacy seriously. We do not sell, trade, or rent your personal information. We may share information only in the situations below.

• Legal requirements: To comply with applicable laws, regulations, court orders, or lawful requests.

• Service providers / vendors: Limited sharing with trusted third parties (hosting, analytics, SMS/email, push notifications, payments) only to provide services.

• Fraud prevention & security: To detect/prevent fraud, abuse, unauthorized access, security incidents, or technical issues.

• Business protection: To protect the rights, property, and safety of HenCafe / SVP Farm Tech IT, our users, or others.

Security Measures & Limitations

• We implement reasonable security measures, but no transmission/storage system is 100% secure. We cannot guarantee absolute security.

• HenCafe / SVP Farm Tech IT is NOT RESPONSIBLE for data leaks, unauthorized access, alteration, loss, or misuse caused by events beyond our control, including hacking, malware, phishing, third‑party attacks, compromised devices/accounts, public Wi‑Fi interception, or third-party vulnerabilities.

• You are responsible for keeping your account safe (do not share OTPs/passwords; use strong device security). We are not responsible for unauthorized access caused by negligence or sharing credentials.

• If we suspect a security incident, we may restrict access, reset sessions/tokens, and request re‑verification.

• Where required by law and feasible, we may notify users about confirmed breaches. Timelines depend on investigation and legal/regulatory guidance.

5. Third-Party Links

Our app may include links, integrations, or references to third‑party websites, services, or content.

• If you click a third‑party link, you will be redirected to a service not operated by us. Review their privacy policy and terms.

• HenCafe / SVP Farm Tech IT is NOT RESPONSIBLE for the privacy practices, security, accuracy, availability, or content of third‑party services.

• Information you provide to third parties (contact/payment/details) is governed by their policies, not ours.

• Links do not mean endorsement. Use third‑party services at your own risk.

• We are not responsible for disputes, losses, damages, or legal issues arising from third‑party services, purchases, subscriptions, or communications.

6. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, features, services, or legal requirements.

• We reserve the right to modify this policy at any time. Changes will be posted with an updated Effective Date.

• We encourage you to review this page periodically. Continued use of the app after changes means you accept the updated policy.

• If changes are significant, we may provide additional notice (in-app message/banner/email) where feasible and required by law.

7. Disclaimer & Company Not Responsible

• HenCafe and SVP Farm Tech IT provide the app on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind.

• We are NOT RESPONSIBLE for any data loss, deletion, corruption, or inability to access data due to device issues, updates, downtime, network problems, user error, or other causes. Maintain backups where applicable.

• We are NOT RESPONSIBLE for hacking attempts, malware, phishing, third‑party attacks, or security breaches beyond our reasonable control.

• We are NOT RESPONSIBLE for indirect, incidental, consequential, or special damages arising from app usage, reliance on app content, delays/bugs, or third‑party services/links/content.

• Users are responsible for how they use app information (prices/advisory/reports). Always verify critical data independently.

8. Payments, Subscriptions & Refund Policy

• Payments/subscriptions may be processed via third‑party platforms (e.g., Google Play Billing). Their terms and policies apply.

• Once a payment/subscription is made, HenCafe/SVP Farm Tech IT is NOT RESPONSIBLE for losses related to the transaction, including accidental purchases, wrong plan selection, or user mistakes.

• No refunds after successful payment except where required by law or allowed by the payment platform’s policy. Refund requests may need to be raised directly with the payment provider/platform.

• Subscription cancellations must be done by the user through the respective app store/payment provider settings.

9. User Responsibilities

• You are responsible for maintaining confidentiality of account credentials (OTP/password/device access) and all activities under your account.

• Keep your device secure (PIN/biometric), updated, and not compromised (root/jailbreak). We are not responsible for losses from unauthorized access.

• Ensure the data you enter is correct. Wrong inputs can lead to wrong reports/calculations; verify outputs before making decisions.

10. Data Leak, Breach & Misuse Disclaimer

• We use reasonable security practices; however, no method of transmission or storage is 100% secure and absolute security cannot be guaranteed.

• We are NOT RESPONSIBLE for data leaks or misuse caused by third parties, cyber attacks, malware, phishing, SIM-swap, compromised devices, public Wi‑Fi interception, or vulnerabilities in third‑party platforms/services.

• We are NOT RESPONSIBLE for data exposure due to user actions (sharing screenshots, exported files, forwarded messages, or account sharing).

• If we suspect a security incident, we may restrict access, reset sessions/tokens, and require re‑verification to reduce risk.

• Where legally required and feasible, we may notify users of confirmed breaches. Timelines depend on investigation and legal guidance.

11. Legal, Public & Third‑Party Issues Disclaimer

• The app is for informational/service purposes only and does not provide legal, financial, tax, medical, or professional advice.

• We are NOT RESPONSIBLE for public disputes, business conflicts, or legal claims between users and third parties (buyers/sellers/agents/vendors) arising outside the app.

• We are NOT RESPONSIBLE for compliance issues, penalties, or regulatory actions related to your business operations (permits, taxes, transport, etc.).

• Third‑party content displayed in the app (prices/news/advisory/listings) may change without notice; we do not guarantee its accuracy or legality.

• We are not responsible for misinformation, unlawful content, or offensive content posted/shared by users or third parties. Users are responsible for their actions.

12. Accuracy, Calculations & App Issues Disclaimer

• Reports, charts, reminders, and calculations are for convenience and may be affected by wrong inputs, rounding, timezone/device settings, data sync delays, bugs, or technical limitations.

• HenCafe / SVP Farm Tech IT is NOT RESPONSIBLE for wrong calculations/data outputs (feed/weight/mortality/finance/growth charts/reports/tasks/notifications).

• You must verify critical values before taking business/farm/financial decisions.

• We are NOT RESPONSIBLE for losses due to downtime, maintenance, network failures, device issues, or delays in processing/syncing/displaying data.

• Features may change or be discontinued without notice. We do not guarantee uninterrupted or error‑free operation.

• If the app integrates with third‑party services (maps/payments/notifications/SMS/cloud), we are NOT RESPONSIBLE for third‑party failures or interruptions.

13. Contact Us

• If you have questions about this Privacy Policy, contact us:
Email: csr.mf7@gmail.com
Phone: 9885279787